Widerrufsrecht
Every teapot we sell is a one-of-a-kind object made by hand in Yixing, China. We want you to be certain about the pot you receive, so this policy is written to be plain rather than clever.
14-day return window
You may return any teapot within 14 days of delivery for a refund. This meets the statutory 14-day right of withdrawal that customers in the EU and the UK have by law; nothing in this policy reduces that right.
To be accepted, the teapot must come back:
- unused (rinsed with clear water is fine — seasoned with tea is not),
- with no chips, cracks, or staining that were not there on arrival,
- in its original box and protective packing.
How to start a return
Email 2162788@gmail.com with your order number and, if the pot arrived damaged, photographs. We reply within one business day with a return address and instructions. Please do not ship anything back before you hear from us — parcels sent to the wrong address cannot be tracked or refunded.
Who pays return shipping
| Situation | Return shipping | Refund |
|---|---|---|
| The pot arrived broken, or is not what was described | We pay | Full, including original shipping |
| You simply changed your mind | You pay | Full price of the pot; original shipping is not refunded |
For a change-of-mind return we strongly recommend a tracked service. A teapot that never arrives back to us, or that arrives broken because it was packed loosely, cannot be refunded.
Damaged on arrival
Zisha is fired clay and it does break. If your parcel arrives damaged, photograph the outer box and the pot within 48 hours of delivery and email us. We will send a replacement of equal value or refund you in full — your choice. You will not be asked to ship the broken pot back.
Items we cannot take back
- Teapots that have been used for tea, seasoned, or polished.
- Pots that were engraved, inscribed, or otherwise personalised to your specification. (This is the standard exception to the EU/UK withdrawal right for custom-made goods.)
- Gift cards.
Refund timing
Once the returned pot reaches us and passes inspection, we issue the refund within 3 business days to the original payment method. Your bank or PayPal usually takes a further 3–10 days to show it.
Cancelling before dispatch
Orders can be cancelled for a full refund any time before they ship — normally a window of 1–3 business days. Email us and we will stop the parcel.
Last updated: 22 August 2026.