Versand
We ship from Qingdao, Shandong, China. Every teapot is packed in a fitted box with foam inserts before it goes into the outer carton.
Processing time
Orders are checked, photographed for our records, and packed within 1–3 business days. During Chinese New Year (usually late January to mid-February) processing can take up to 7 business days; we post a notice on the homepage when that applies.
Rates and delivery times
| Destination | Cost | Delivery after dispatch |
|---|---|---|
| United States | Free | 5–8 business days |
| Australia, Canada, France, Germany, Japan, Malaysia, Singapore, South Korea, Taiwan, United Kingdom, Vietnam | Free | 5–8 business days |
| Mainland China | US$8, free over US$70 | 3–5 business days |
Delivery times are estimates for the carrier's transit, not guarantees. Customs inspection can add several days and is outside our control.
Tracking
You receive a tracking number by email as soon as the label is created. If a tracking number has not moved for 7 days, email us and we will open a trace with the carrier.
Import duties and taxes — please read
Prices on this site are shown in US dollars and do not include import duties, customs fees, or local sales tax. Where those apply, they are charged by your own country's customs authority and are the buyer's responsibility. The carrier will normally collect them before delivery.
This matters more than it used to. The United States ended its US$800 duty-free "de minimis" exemption for imported parcels on 29 August 2025, so a teapot shipped to a US address is now dutiable regardless of its value. Buyers in the EU pay VAT from the first euro, and UK buyers pay VAT and, above £135, duty as well.
We declare every parcel at its true sale value. We will not mark an order as a gift or under-declare its value — doing so is customs fraud, and it also voids any insurance claim if the parcel is lost.
Undeliverable and refused parcels
If a parcel comes back to us because the address was wrong, nobody collected it, or the import charges were refused, we refund the price of the teapot minus the return freight we actually paid. We cannot refund the original shipping.
Lost or damaged in transit
Zisha breaks. If your parcel is lost, or the pot arrives cracked or chipped, photograph the outer box and the pot within 48 hours of delivery and email 2162788@gmail.com. We replace it or refund you in full — your choice — and you do not need to ship the broken pot back. Full terms are in our Refund Policy.
Addresses we cannot ship to
We do not currently ship to PO boxes, APO/FPO addresses, or destinations outside the list above.
Last updated: 22 August 2026.